Privacy Policy
How we look after your information.
This page is maintained by Jilly Tykes to explain how we handle personal information. It is not independent legal advice or a certification of compliance.
Who we are
Jilly Tykes is a small UK business selling handmade crochet companions. For any privacy questions, please email us at hello@jillytykes.co.uk.
What information we collect
We only collect information needed to fulfil your order or respond to your message:
- Name, delivery address, email address and phone number (if you provide one) when you place an order.
- Payment details are handled by our payment provider — we do not store card numbers on our servers.
- Name and email address when you use the contact form.
- Order history and any customisation choices you select.
How we use your information
- To process, fulfil and deliver your order.
- To contact you about your order if needed.
- To respond to questions or custom requests.
- To keep records required for tax and accounting.
Cookies and analytics
We use essential cookies to keep the shop and checkout working. We may use basic analytics to understand how visitors use the site. You can manage cookies through your browser settings.
How long we keep your data
We keep order records for as long as necessary to fulfil your order and meet our legal and accounting obligations — typically up to six years. Contact form messages are kept only for as long as needed to respond and resolve your query.
Your rights
Under UK data protection law you have the right to:
- Ask what personal information we hold about you.
- Request corrections to inaccurate information.
- Ask us to delete your information in certain circumstances.
- Object to or restrict how we use your information.
To exercise any of these rights, email hello@jillytykes.co.uk.
Security
We use trusted third-party services for hosting, payments and email. We choose partners with strong security practices, but no online service can guarantee complete security. We keep access to order data limited to those who need it.
Third-party services
We rely on carefully chosen service providers for hosting, payment processing and email delivery. These providers only process data on our behalf and in line with their own privacy and security commitments.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, together with the effective date.
Contact us
If you have any questions about this privacy policy or how we use your data, please email hello@jillytykes.co.uk.
Last updated: 16 October 2026.